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TERMS & CONDITIONS

About Our Quotation 

Price Includes

1. Turkey domestic airfare on economic class basis or bus ticket(s) as specified in the itinerary; airport construction fee and fuel surcharge.
2. As specified in the itinerary, hotel accommodation with daily Turkish buffet breakfasts based on two adults sharing one standard twin-bed room ; solo travelers or travelers who want to occupy one twin-bed room of their own are required to pay additional charge of single supplement rate. A single room is subject to availability based on prior request at an additional cost; if the recommended hotel is not available, it will be substituted by a similar one.
3. Transfer by air-conditioned vehicle between airport/railway station, hotel and attractions as specified in the itinerary. Separate arrivals and departures will incur extra charges.
4. Turkish lunches and dinners in selected local Turkish restaurants as specified in the itinerary with L/D.
5. Experienced driver and English- Spanish – Portuguese – Chinese speaking guide service on all normal sightseeing activities.
6. All entrance fees to scenic spots as shown in the itinerary. The final arrangement will be determined by local tour guides based on the local circumstances which are beyond the control of Andromeda Tour. Andromeda Tour will adhere to the original itinerary as accurately as possible.
7. Government taxes.

 

Price Excludes

1. International airfare tickets.
2. Visa fee, passport application or renewal fee.
3. Tip for guides, escort, drives, bellman, etc.

4. Personal expenses such as excess luggage fees, laundry, postage, communications and beverages.
5. Optional meals, shows and excursion, which will be added up if the clients desire to take the activities.
6. Any other changes caused by natural disasters, fires, weather, governmental and local authority orders, political change, strikes, war, riots, quarantine, custom regulations, damages or injury caused by accident beyond the control of Andromeda Tour and that has incurred due to the tourist action violating the laws.
7. Any items not specified in the itinerary.

All quotation is in US dollar and based on the exchange rate between TR and USD in effect at the time of publishing. It is subject to change.

The quotation on our website is also subject to change during some Turkish festivals, national holidays or events, when hotels may levy higher rates which will be advised on a case by case basis.

 

 

Alteration & Cancellation

Alteration before payment is free of charge. In the process of travel, any extra payment caused by clients’ changes will be added. Any unused portion is neither refundable nor exchangeable. Written notice of cancellation must be received by Andromeda Tour either by email or fax. Oral cancellation by phone will not be accepted. The cancellation refund is as follow:

Cancellation Refund
30 days before the scheduled date of departure Get FULL refund
15-30 days before the scheduled date of departure Deduct 5% from the full refund
7-15 days before the scheduled date of departure Deduct 30% from the full refund
2-7 days before the scheduled date of departure Deduct 50% from the full refund
Within 24 hours before the scheduled date of departure Deduct 100% from the full refund
In the process of the travel Get NO refund unless it is agreed by Andromeda Tour

 

In addition to the above stated cancellation refund, please be noted the refund of the payment excluding penalties if applicable, charged by cruise, hotels, airlines and rail.

 

 

Children Fare

 

Children five years and under Free of charge
Children between six to eleven 50% of the total price based on an extra bed in adults room upon request
Children of twelve and above 100% of the total price

The above is the general terms of children discount. Please consult your travel advisor about the details.

 

Clients Health Requirements

To ensure the smooth operation of the tour, Andromeda Tour highly recommends that participants be in good health. We recommend you to consult your physical regarding the wellness and ability to travel long distances and high altitude regions. Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation.

 

Private Tour and SIC Tour

Andromeda Tour specializes in private tour which means you (and your party) decide which day to go and enjoy private vehicle and guide service during the whole trip. It is the guarantee of flexibility, comfort and your peace of mind.

For solo travelers and business clients, we also recommend SIC tour (bus tour), which means participant will share bus and guide service with other clients. Our coach and guide will go from hotel to hotel to pick up guests who signed up the tour for the day. Only English-speaking guide provided for SIC tour, and our guide will take you to all the scenic spots as what listed in the itinerary. It is very convenient and economic.

 

Complaints

For any complaint, please notify your guide immediately to avoid any potential similar problems from happening again during your trip. If your complaint can not be resolved locally, please kindly send us an email or call us. To be valid, all complaints with details must be submitted within 30 days since the end of the tour.

 

Privacy

The clients’ privacy is important to Andromeda Tour. We will not discuss or disclose of the clients’ information with any third parties, and not rent your email or postal address for on-line business to other company.

 

Responsibility

Andromeda Tour acts only in the capacity of an agent for contracted travel-related services. All travel arrangements included in trips are made on participants or agents’ behalf upon the express condition that neither Andromeda Tour nor its agents shall be liable or responsible in the absence of its/their negligence for any direct, indirect, consequential harm, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, inducing without limitation, any act of negligence or breach of contract of any third party such as airline, train, coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local ground-handler, restaurant, etc., which is to or does supply any goods or services for trips. Participants and agents understand that Andromeda Tour neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not hold Andromeda Tour responsible for their acts, omissions or commissions. Without their limiting the foregoing, Andromeda Tour is not responsible for any losses or expanse due to the delay of changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government’s civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant or agents.

 

Andromeda Tour reserves the right to postpone, alter or cancel the travel services as necessary due to the unforeseen conditions or for the convenience of the operation of tours. Any additional payment incurred shall be charged to the traveler and the overcharge shall be refunded. Liability for such cancellation is limited to full refund of money received by Andromeda Tour. No unused refund shall be given back in part or in full due to traveler’s unwillingness to go. All tour fares are based on the present value of foreign currencies in relation to the U.S.dollar, and in current tariffs on the same date and are subject to change. However, Andromeda Tour will not adjust the price once it has been confirmed and deposit has been received.

 

Andromeda Tour shall not be liable for any dangers and risks inherent in travel, which may result in traveler’s injuries, damages or losses. Places in remote areas may without easy access to medical facilities or rapid assistance. Traveler is hereby warned of such kind of dangers and risks, and the possibility traveler may not travel as scheduled due to personal emergency. Baggage is carried at owner risk and baggage insurance is recommended.

 

Andromeda Tour reserves the right to decline to accept, or retain any person as tour participant, should such person’s health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participant. Participant should strictly abide by the laws and regulations promulgated by the governments of Turkey. Andromeda Tour shall not be responsible for the penalty in part or in full due to the infringement.

 

Andromeda Tour do not take any responsibility for any items purchased at shops during the tours. Any after service must be between consumer and shops.